FAQs

Order

Is there a minimum number of dishes per order?

No minimum dishes as such are required per order. However Restokit operates a minimum spend policy per order.

Can I add or remove items to/from my order?

Yes! You can change your order anytime before we send the orders list to the restaurant. Each restaurant has a different cut off time, which goes from 2 to 5 days. Simply email us to: orders@restokit.com

Is VAT included in the price?

Cold takeaway food and drink is zero-rated.

How far in advance can I order?

This depends from restaurant to restaurant. Typically it’s two to four days, however if you are trying to get hold of a box sooner than the time frame available to you for a particular restaurant, you can filter your search to only include restaurants that suit your delivery preferences.

Cooking

Where are the cooking instructions?

Cooking instructions can be found both on the restaurants’ page and also in the booklet inside each meal kit box.

How long will the meal kits last in the fridge?

Kits can be kept in the fridge for up to 48 hours before consuming, from the selected delivery date.

Delivery

What time will my delivery arrive?

This varies day to day depending on the number of orders placed. Your order could be delivered any time between 10am and 8pm.

What happens if I am not home when the delivery arrives?

You will be notified at various points in the delivery process, you will be given the option to leave your delivery with a neighbour or in a safe place if you are not at home when delivery is attempted. Please note that in a situation with no neighbour and no safe location, the shipment will simply be left in the best place available and may be subject to loss. Notification cards will not be left, but the recipient will receive a email notification which will include a picture or description of the location of the shipment.

How do you ensure food is kept at the right temperature?

Each box is well insulated and is kept cool using ice packs, we endeavour to make deliveries as quickly as possible once the kit has left the restaurant partner to minimise the length of time food is kept out of the fridge.

What areas do you deliver to?

We deliver nationwide.

Packaging

How can I recycle the packaging?

We encourage all our partners to work with sustainable packaging solutions. Here's how to recycle our recommended:

- Isolated boxes set

- Enviro-Gel (Ice packs)